FHA Flags Off Maiden Global “Customer Service Week” Celebration, October 6–10

By Our Reporter

The Management of the Federal Housing Authority (FHA) has announced its participation in the global “Customer Service Week” celebration for the first time in decades, as part of efforts to sustain the confidence of staff, customers, and stakeholders in the Authority.

The celebration, which began on Monday, October 6, and runs through Friday, October 10, 2025, aligns with the decision of the FHA management under the dynamic leadership of its Managing Director, Hon.

Hon. Ojo reaffirmed the Authority’s commitment to joining both local and global engagements that promote effective service delivery, improve workers’ welfare, and ensure continuous customer satisfaction at all times.

He further stated that the new FHA will mobilize all necessary human and material resources to guarantee quality attention for both staff and customers.

As part of the five-day celebration, several activities have been scheduled, culminating on Friday with the presentation of the “Excellence Service Award” to deserving staff members, among other programs marking the event.

According to the Deputy General Manager, Servicom and Anti-Corruption, Mrs. Ebere Alalibo, the maiden awards are designed to encourage quality service delivery by Servicom staff and other departments within the FHA, while motivating them to do even more for future recognition.

She emphasized that the decision to celebrate both staff and customers during the “Customer Service Week” cannot be overstated, adding that the awards would continue to inspire excellence and dedication to duty.

As part of the program, the Head of Servicom in Nigeria is expected to deliver a paper on selfless service delivery to Nigerians—irrespective of creed, tribe, or religion—while highlighting the importance of national service as the FHA marks its first-ever “Customer Service Week.”

Speaking on the event, the Head of Public Affairs of the FHA, Mr. Kenneth Chigelu, urged both staff and customers to embrace the ongoing reforms and reorganization within the agency and to cooperate with management for greater efficiency.

He commended the leadership for fully digitizing the Authority’s operations, eliminating the old manual system of paperwork, and introducing laboratories to enhance transparency and curb speculations.

Chigelu further noted that under Hon. Oyetunde Ojo’s leadership, the FHA has not only gained national prominence but has also attracted international attention within less than two years, particularly in performance and service standards.

He added that the “Customer Service Week” marks the beginning of a new dawn for the Federal Housing Authority, encouraging stronger collaboration between management, staff, and customers.

Highlights of the week include interviews, pictorial sessions, departmental showcases, award presentations, and other activities that will conclude the celebration on Friday.