JAMB CAPS Platform Temporarily Down Over Technical Glitch

The Joint Admissions and Matriculation Board (JAMB) has informed institutions, candidates and all other users of its Central Admissions Processing System (CAPS) that the platform is temporarily unavailable.

The disruption, which began earlier today, is due to technical challenges associated with the platform’s hosting arrangements.

The Board said it has immediately commenced intensive engagement with the hosting organisation to identify and resolve the issue as quickly as possible.

JAMB noted that it is particularly conscious of the timing of the disruption, given that CAPS serves as the central platform through which admissions into tertiary institutions across the country are processed.

At this peak period of the admission exercise, institutions are actively processing admissions, candidates are anxiously awaiting the outcome of admission decisions, while several stakeholders are simultaneously interfacing with the platform.

The Board said it considers it important to promptly inform the public of the development, in keeping with its commitment to transparency and accountability in the conduct of its statutory responsibilities.

Rather than leave candidates, institutions and other stakeholders to speculate about the cause of the disruption, the Board said it is providing the update while all necessary efforts are being made to restore the platform.

The Board regretted the inconvenience the temporary disruption may cause candidates, institutions and other users of the platform.

It, however, assured all stakeholders that it is working round the clock with the hosting organisation to resolve the issue and restore CAPS to full functionality within the shortest possible time.

Given the critical role of CAPS in ensuring a transparent, orderly and coordinated admissions process, the Board said it will also review the circumstances surrounding the disruption with a view to putting measures in place to prevent a recurrence of such interruptions.

The Board appreciated the patience and understanding of all candidates, institutions and stakeholders and assured them that further updates would be provided as developments unfold.

Fabian Benjamin, Ph.D., OrgExpert
Ag. Director, PAP