NCC targets stronger connectivity with 12,000 new telecom sites as 75 million subscribers receive compensation for poor service.

The Nigerian Communications Commission (NCC) has disclosed that mobile network operators will roll out more than 12,000 new coverage and capacity sites across Nigeria, with over 5,000 already completed, as part of ongoing efforts to strengthen service delivery and expand telecommunications infrastructure nationwide.

The announcement was contained in a communiqué issued after the NCC’s 109th Board Meeting held on May 25, 2026. During the meeting, the Governing Board reviewed developments within the telecommunications sector and outlined key regulatory priorities.
According to the commission, operators have also extended fibre connectivity to more than 700 locations, while colocation and infrastructure-sharing firms have upgraded equipment at over 2,000 Base Transceiver Stations (BTS) to improve network resilience and enhance quality of service.
The NCC said the ongoing infrastructure expansion reflects the industry’s commitment to improving network coverage, increasing capacity, and delivering a better customer experience across the country.
75 Million Subscribers Compensated
As part of a major consumer protection initiative, the commission revealed that more than 75 million subscribers have received compensation following its directive requiring telecom operators to provide redress in areas where service quality fell below approved standards.
The NCC stated that operators have demonstrated significant compliance with the directive and noted that it is independently verifying the claims to ensure all eligible subscribers receive the compensation due to them.
However, the commission expressed concern over the partial compliance of Tower Companies (TowerCos) with directives mandating the reinvestment of regulatory fines into infrastructure upgrades through escrow accounts. It stressed that full compliance remains critical to achieving lasting improvements in network quality.
Fibre Expansion and Security Concerns
The commission also reviewed broadband usage trends and observed that rising demand for broadband services continues to place increasing pressure on existing infrastructure.
It reported that Fibre-to-the-Home (FTTH) subscriptions rose from 84,141 in the fourth quarter of 2025 to 210,065 by the end of the following quarter, indicating growing adoption of fixed broadband services.
According to the NCC, continued investment in fibre infrastructure is essential for reducing pressure on mobile networks, lowering connectivity costs, and improving service quality nationwide.
The commission further expressed concern over the persistent vandalism of telecommunications infrastructure despite its classification as Critical National Information Infrastructure (CNII). To tackle the problem, it said it is considering the creation of a Communications Industry Security Trust Fund while also strengthening collaboration among relevant stakeholders.
The NCC reaffirmed its commitment to building a sustainable, resilient, and inclusive communications sector capable of supporting Nigeria’s digital transformation agenda and contributing to the Federal Government’s ambition of achieving a $1 trillion economy.